Privacy Policy
Last updated: 23/8/2026
PRIVACY POLICY
Effective Date: 02 July 2026
Last Updated: 13 July 2026
SparkX Car Care (“SparkX Car Care”, “Company”, “We”, “Our”, or “Us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, process, share, and protect your information when you access or use our website, mobile application, vehicle care services, booking platform, customer support services, or any other services provided by SparkX Car Care.
By accessing our platform, creating an account, making a booking, submitting information, or using our services, you acknowledge that you have read and understood this Privacy Policy.
⸻
1. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to customers, website visitors, registered users, service staff, business partners, and other individuals who interact with SparkX Car Care through:
* Our website
* Mobile or web applications
* Online booking services
* Customer support
* Phone calls, email, or other communication channels
* SparkX Car Care service locations
* Doorstep vehicle care services
* Promotional campaigns
* Social media platforms
* Other authorized SparkX Car Care services
⸻
2. INFORMATION WE MAY COLLECT
Depending on how you interact with SparkX Car Care, we may collect the following information.
A. Personal Information
We may collect:
* Full name
* Mobile number
* Email address
* Residential or service address
* City, district, state, and PIN code
* Account or profile information
* Communication preferences
B. Vehicle Information
We may collect:
* Vehicle registration number
* Vehicle type
* Vehicle brand
* Vehicle model
* Vehicle colour
* Vehicle size or category
* Fuel type
* Existing vehicle condition
* Details of scratches, dents, paint damage, or other visible issues
* Vehicle photographs taken before, during, or after service
* Service and maintenance history with SparkX Car Care
C. Booking and Service Information
We may collect:
* Selected service or package
* Booking date and time
* Service location
* Booking status
* Service instructions
* Add-on services
* Cancellation information
* Customer feedback
* Complaints and support requests
* Warranty or service-related information
D. Location Information
With your permission, we may collect your device location to:
* Identify your service location
* Check service availability
* Provide doorstep vehicle care services
* Assign nearby service staff
* Improve location-based services
* Calculate applicable service or travel charges
You may disable location access through your device settings. However, certain location-dependent features may not function properly.
E. Payment and Transaction Information
When you make a payment, we may collect or receive:
* Transaction ID
* Payment amount
* Payment date and time
* Payment status
* Selected payment method
* Billing details
* Refund information
Online payments may be processed through authorized third-party payment gateways. SparkX Car Care generally does not directly store complete debit card, credit card, UPI PIN, CVV, or internet banking credentials.
Payment information is processed according to the privacy policies and security standards of the applicable payment service provider.
F. Device and Technical Information
When you use our website or application, we may automatically collect:
* Device type
* Browser type
* Operating system
* Internet Protocol address
* Device identifiers
* Website activity
* Pages viewed
* Login activity
* Date and time of access
* Error reports
* Application performance information
* Referral source
G. Communication Information
When you contact us, we may collect and retain:
* Emails
* Customer support messages
* Service requests
* Feedback
* Complaints
* Call-related information
* Communication history
Where legally permitted, customer support calls may be recorded for quality, training, security, and dispute-resolution purposes.
⸻
3. HOW WE USE YOUR INFORMATION
SparkX Car Care may use collected information to:
* Create and manage customer accounts
* Process and confirm bookings
* Provide vehicle cleaning, detailing, polishing, coating, and other vehicle care services
* Verify customer and vehicle information
* Assign service personnel
* Provide doorstep services
* Communicate booking and service updates
* Process payments
* Issue invoices and receipts
* Process eligible refunds
* Provide customer support
* Handle complaints and service disputes
* Maintain service and warranty records
* Improve service quality
* Personalize customer experiences
* Recommend relevant services and offers
* Send reminders and promotional communications where permitted
* Prevent fraud, misuse, and unauthorized activity
* Maintain platform security
* Conduct internal analysis and business operations
* Improve our website, application, and services
* Comply with legal, regulatory, taxation, and government requirements
⸻
4. VEHICLE PHOTOGRAPHS AND MEDIA
SparkX Car Care may take photographs or videos of a vehicle before, during, or after service for purposes including:
* Recording the vehicle’s existing condition
* Documenting scratches, dents, paint damage, or other visible issues
* Maintaining service quality records
* Resolving customer complaints or disputes
* Supporting warranty claims
* Staff training and service improvement
Vehicle photographs or videos may be used for marketing, advertising, social media, or promotional purposes where appropriate consent has been obtained or where the content has been reasonably anonymized.
We will make reasonable efforts to avoid publicly displaying vehicle registration numbers, customer faces, addresses, documents, or other identifiable personal information without appropriate authorization.
⸻
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to:
* Keep users signed in
* Remember preferences
* Improve website performance
* Analyze website traffic
* Understand how customers use our services
* Detect errors and security threats
* Provide relevant content or promotions
You may control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
⸻
6. HOW WE MAY SHARE INFORMATION
SparkX Car Care does not sell or rent customer personal information.
We may share limited information only when reasonably necessary with:
* Authorized SparkX Car Care employees
* Service personnel
* Authorized business partners
* Technology and hosting providers
* Cloud storage providers
* Payment gateways
* Communication service providers
* Website and application service providers
* Accountants, auditors, insurers, or professional advisers
* Government authorities
* Courts, law-enforcement agencies, or regulatory authorities where legally required
Third-party service providers are expected to use information only for authorized purposes and to apply reasonable privacy and security safeguards.
⸻
7. PAYMENT SECURITY
Payments may be processed by authorized third-party payment service providers.
SparkX Car Care does not request customers to disclose their:
* UPI PIN
* Debit or credit card PIN
* Internet banking password
* One-Time Password, except through an authorized and secure verification process
* Complete payment credentials through unofficial communication channels
Customers should never share sensitive payment credentials with any person claiming to represent SparkX Car Care.
⸻
8. DATA STORAGE AND RETENTION
We may retain personal information only for as long as reasonably necessary to:
* Provide requested services
* Maintain booking and service records
* Support warranty claims
* Process payments and refunds
* Resolve disputes
* Prevent fraud
* Meet accounting and taxation requirements
* Fulfil legal or regulatory obligations
* Protect the legitimate interests of SparkX Car Care
Retention periods may differ depending on the type of information and applicable legal requirements.
When information is no longer reasonably required, it may be securely deleted, anonymized, or archived in accordance with applicable policies and law.
⸻
9. DATA SECURITY
SparkX Car Care uses reasonable administrative, organizational, and technical measures intended to protect information from:
* Unauthorized access
* Misuse
* Loss
* Alteration
* Disclosure
* Destruction
* Fraudulent activity
Security measures may include:
* Access controls
* Authentication systems
* Secure hosting
* Encrypted communications where applicable
* Restricted staff access
* Monitoring and security reviews
However, no internet-based platform, electronic transmission, or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their login credentials and immediately reporting suspected unauthorized account activity.
⸻
10. CUSTOMER RIGHTS
Subject to applicable law, customers may request to:
* Access their personal information
* Correct inaccurate information
* Update incomplete information
* Request deletion of eligible personal information
* Withdraw consent where processing is based on consent
* Opt out of promotional communications
* Raise a privacy-related complaint
* Request information regarding the handling of their personal data
Certain information may be retained where required for legal, taxation, accounting, fraud-prevention, contractual, or dispute-resolution purposes.
Requests may be submitted using the contact details provided in this Privacy Policy.
⸻
11. ACCOUNT DELETION
Where customer accounts are available, customers may request account deletion by contacting SparkX Car Care.
Before processing a deletion request, we may verify the identity of the account holder.
Following verification, eligible account information may be deleted or anonymized within a reasonable period. Certain records may continue to be retained where required by law or for legitimate purposes, including:
* Payment and transaction records
* Tax records
* Fraud-prevention records
* Active disputes
* Legal claims
* Warranty records
* Regulatory compliance
⸻
12. MARKETING COMMUNICATIONS
With customer consent or where otherwise legally permitted, SparkX Car Care may send:
* Service offers
* Discounts
* Promotional campaigns
* New service announcements
* Vehicle care reminders
* Membership or loyalty updates
Communications may be delivered through:
* SMS
* Email
* Phone calls
* Push notifications
* WhatsApp or other authorized communication channels
Customers may opt out of promotional communications at any time. However, essential booking, payment, account, security, and service-related communications may continue where necessary.
⸻
13. THIRD-PARTY SERVICES AND LINKS
Our website or application may contain links to third-party websites, maps, payment gateways, social media services, or other external platforms.
SparkX Car Care is not responsible for the privacy practices, security, content, or operations of independent third-party services.
Customers are advised to review the applicable privacy policies before providing information to external platforms.
⸻
14. CHILDREN’S PRIVACY
SparkX Car Care services are intended for individuals legally capable of booking and paying for vehicle care services.
We do not knowingly collect personal information directly from children without appropriate authorization from a parent or legal guardian.
If we become aware that information has been collected from a child without appropriate authorization, reasonable steps may be taken to delete or restrict such information.
⸻
15. CUSTOMER RESPONSIBILITIES
Customers are responsible for:
* Providing accurate information
* Keeping account details updated
* Protecting passwords and login credentials
* Not sharing OTPs or sensitive payment credentials
* Informing SparkX Car Care of suspected unauthorized activity
* Reviewing booking and payment details before confirmation
SparkX Car Care shall not be responsible for losses caused by false information, customer negligence, unauthorized credential sharing, or misuse outside our reasonable control.
⸻
16. BUSINESS TRANSFERS
If SparkX Car Care undergoes a merger, acquisition, restructuring, franchise expansion, transfer of ownership, sale of assets, or other business reorganization, relevant information may be transferred as part of the transaction, subject to applicable law and appropriate safeguards.
⸻
17. LEGAL DISCLOSURE
SparkX Car Care may disclose information where reasonably necessary to:
* Comply with applicable law
* Respond to lawful government requests
* Comply with court orders
* Support investigations
* Prevent fraud
* Protect customer safety
* Protect the rights, property, or security of SparkX Car Care
* Enforce our Terms & Conditions
⸻
18. CHANGES TO THIS PRIVACY POLICY
SparkX Car Care reserves the right to update, revise, or modify this Privacy Policy when required due to:
* Changes in services
* New platform features
* Operational requirements
* Technology updates
* Legal or regulatory changes
The updated Privacy Policy will be published on our website or application with a revised “Last Updated” date.
Customers are encouraged to review this Privacy Policy periodically.
⸻
19. GOVERNING LAW
This Privacy Policy shall be governed by the applicable laws of India.
Any privacy-related dispute shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of SparkX Car Care, unless otherwise required under applicable law.
⸻
20. GRIEVANCE AND PRIVACY CONTACT
For privacy-related questions, requests, corrections, account deletion requests, or complaints, please contact:
SparkX Car Care
Customer Support:
Mobile: +91 97973 13885
Email:
info@sparkxcarcare.in
Website:
https://sparkx-car-care.vercel.app
Registered Office:
Balote, Bhalra, Bhaderwah,
Jammu & Kashmir, India
We will make reasonable efforts to acknowledge and address valid privacy requests within the period required under applicable law.
⸻
USER CONSENT
By accessing the SparkX Car Care website or application, creating an account, making a booking, submitting personal information, or using our services, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required under applicable law, you consent to the collection, processing, storage, and use of your information for the purposes described in this Privacy Policy.
⸻
Authorized Signatory
For SparkX Car Care
Effective Date: 02 July 2026
Last Updated: 13 July 2026
SparkX Car Care (“SparkX Car Care”, “Company”, “We”, “Our”, or “Us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, process, share, and protect your information when you access or use our website, mobile application, vehicle care services, booking platform, customer support services, or any other services provided by SparkX Car Care.
By accessing our platform, creating an account, making a booking, submitting information, or using our services, you acknowledge that you have read and understood this Privacy Policy.
⸻
1. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to customers, website visitors, registered users, service staff, business partners, and other individuals who interact with SparkX Car Care through:
* Our website
* Mobile or web applications
* Online booking services
* Customer support
* Phone calls, email, or other communication channels
* SparkX Car Care service locations
* Doorstep vehicle care services
* Promotional campaigns
* Social media platforms
* Other authorized SparkX Car Care services
⸻
2. INFORMATION WE MAY COLLECT
Depending on how you interact with SparkX Car Care, we may collect the following information.
A. Personal Information
We may collect:
* Full name
* Mobile number
* Email address
* Residential or service address
* City, district, state, and PIN code
* Account or profile information
* Communication preferences
B. Vehicle Information
We may collect:
* Vehicle registration number
* Vehicle type
* Vehicle brand
* Vehicle model
* Vehicle colour
* Vehicle size or category
* Fuel type
* Existing vehicle condition
* Details of scratches, dents, paint damage, or other visible issues
* Vehicle photographs taken before, during, or after service
* Service and maintenance history with SparkX Car Care
C. Booking and Service Information
We may collect:
* Selected service or package
* Booking date and time
* Service location
* Booking status
* Service instructions
* Add-on services
* Cancellation information
* Customer feedback
* Complaints and support requests
* Warranty or service-related information
D. Location Information
With your permission, we may collect your device location to:
* Identify your service location
* Check service availability
* Provide doorstep vehicle care services
* Assign nearby service staff
* Improve location-based services
* Calculate applicable service or travel charges
You may disable location access through your device settings. However, certain location-dependent features may not function properly.
E. Payment and Transaction Information
When you make a payment, we may collect or receive:
* Transaction ID
* Payment amount
* Payment date and time
* Payment status
* Selected payment method
* Billing details
* Refund information
Online payments may be processed through authorized third-party payment gateways. SparkX Car Care generally does not directly store complete debit card, credit card, UPI PIN, CVV, or internet banking credentials.
Payment information is processed according to the privacy policies and security standards of the applicable payment service provider.
F. Device and Technical Information
When you use our website or application, we may automatically collect:
* Device type
* Browser type
* Operating system
* Internet Protocol address
* Device identifiers
* Website activity
* Pages viewed
* Login activity
* Date and time of access
* Error reports
* Application performance information
* Referral source
G. Communication Information
When you contact us, we may collect and retain:
* Emails
* Customer support messages
* Service requests
* Feedback
* Complaints
* Call-related information
* Communication history
Where legally permitted, customer support calls may be recorded for quality, training, security, and dispute-resolution purposes.
⸻
3. HOW WE USE YOUR INFORMATION
SparkX Car Care may use collected information to:
* Create and manage customer accounts
* Process and confirm bookings
* Provide vehicle cleaning, detailing, polishing, coating, and other vehicle care services
* Verify customer and vehicle information
* Assign service personnel
* Provide doorstep services
* Communicate booking and service updates
* Process payments
* Issue invoices and receipts
* Process eligible refunds
* Provide customer support
* Handle complaints and service disputes
* Maintain service and warranty records
* Improve service quality
* Personalize customer experiences
* Recommend relevant services and offers
* Send reminders and promotional communications where permitted
* Prevent fraud, misuse, and unauthorized activity
* Maintain platform security
* Conduct internal analysis and business operations
* Improve our website, application, and services
* Comply with legal, regulatory, taxation, and government requirements
⸻
4. VEHICLE PHOTOGRAPHS AND MEDIA
SparkX Car Care may take photographs or videos of a vehicle before, during, or after service for purposes including:
* Recording the vehicle’s existing condition
* Documenting scratches, dents, paint damage, or other visible issues
* Maintaining service quality records
* Resolving customer complaints or disputes
* Supporting warranty claims
* Staff training and service improvement
Vehicle photographs or videos may be used for marketing, advertising, social media, or promotional purposes where appropriate consent has been obtained or where the content has been reasonably anonymized.
We will make reasonable efforts to avoid publicly displaying vehicle registration numbers, customer faces, addresses, documents, or other identifiable personal information without appropriate authorization.
⸻
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to:
* Keep users signed in
* Remember preferences
* Improve website performance
* Analyze website traffic
* Understand how customers use our services
* Detect errors and security threats
* Provide relevant content or promotions
You may control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
⸻
6. HOW WE MAY SHARE INFORMATION
SparkX Car Care does not sell or rent customer personal information.
We may share limited information only when reasonably necessary with:
* Authorized SparkX Car Care employees
* Service personnel
* Authorized business partners
* Technology and hosting providers
* Cloud storage providers
* Payment gateways
* Communication service providers
* Website and application service providers
* Accountants, auditors, insurers, or professional advisers
* Government authorities
* Courts, law-enforcement agencies, or regulatory authorities where legally required
Third-party service providers are expected to use information only for authorized purposes and to apply reasonable privacy and security safeguards.
⸻
7. PAYMENT SECURITY
Payments may be processed by authorized third-party payment service providers.
SparkX Car Care does not request customers to disclose their:
* UPI PIN
* Debit or credit card PIN
* Internet banking password
* One-Time Password, except through an authorized and secure verification process
* Complete payment credentials through unofficial communication channels
Customers should never share sensitive payment credentials with any person claiming to represent SparkX Car Care.
⸻
8. DATA STORAGE AND RETENTION
We may retain personal information only for as long as reasonably necessary to:
* Provide requested services
* Maintain booking and service records
* Support warranty claims
* Process payments and refunds
* Resolve disputes
* Prevent fraud
* Meet accounting and taxation requirements
* Fulfil legal or regulatory obligations
* Protect the legitimate interests of SparkX Car Care
Retention periods may differ depending on the type of information and applicable legal requirements.
When information is no longer reasonably required, it may be securely deleted, anonymized, or archived in accordance with applicable policies and law.
⸻
9. DATA SECURITY
SparkX Car Care uses reasonable administrative, organizational, and technical measures intended to protect information from:
* Unauthorized access
* Misuse
* Loss
* Alteration
* Disclosure
* Destruction
* Fraudulent activity
Security measures may include:
* Access controls
* Authentication systems
* Secure hosting
* Encrypted communications where applicable
* Restricted staff access
* Monitoring and security reviews
However, no internet-based platform, electronic transmission, or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their login credentials and immediately reporting suspected unauthorized account activity.
⸻
10. CUSTOMER RIGHTS
Subject to applicable law, customers may request to:
* Access their personal information
* Correct inaccurate information
* Update incomplete information
* Request deletion of eligible personal information
* Withdraw consent where processing is based on consent
* Opt out of promotional communications
* Raise a privacy-related complaint
* Request information regarding the handling of their personal data
Certain information may be retained where required for legal, taxation, accounting, fraud-prevention, contractual, or dispute-resolution purposes.
Requests may be submitted using the contact details provided in this Privacy Policy.
⸻
11. ACCOUNT DELETION
Where customer accounts are available, customers may request account deletion by contacting SparkX Car Care.
Before processing a deletion request, we may verify the identity of the account holder.
Following verification, eligible account information may be deleted or anonymized within a reasonable period. Certain records may continue to be retained where required by law or for legitimate purposes, including:
* Payment and transaction records
* Tax records
* Fraud-prevention records
* Active disputes
* Legal claims
* Warranty records
* Regulatory compliance
⸻
12. MARKETING COMMUNICATIONS
With customer consent or where otherwise legally permitted, SparkX Car Care may send:
* Service offers
* Discounts
* Promotional campaigns
* New service announcements
* Vehicle care reminders
* Membership or loyalty updates
Communications may be delivered through:
* SMS
* Phone calls
* Push notifications
* WhatsApp or other authorized communication channels
Customers may opt out of promotional communications at any time. However, essential booking, payment, account, security, and service-related communications may continue where necessary.
⸻
13. THIRD-PARTY SERVICES AND LINKS
Our website or application may contain links to third-party websites, maps, payment gateways, social media services, or other external platforms.
SparkX Car Care is not responsible for the privacy practices, security, content, or operations of independent third-party services.
Customers are advised to review the applicable privacy policies before providing information to external platforms.
⸻
14. CHILDREN’S PRIVACY
SparkX Car Care services are intended for individuals legally capable of booking and paying for vehicle care services.
We do not knowingly collect personal information directly from children without appropriate authorization from a parent or legal guardian.
If we become aware that information has been collected from a child without appropriate authorization, reasonable steps may be taken to delete or restrict such information.
⸻
15. CUSTOMER RESPONSIBILITIES
Customers are responsible for:
* Providing accurate information
* Keeping account details updated
* Protecting passwords and login credentials
* Not sharing OTPs or sensitive payment credentials
* Informing SparkX Car Care of suspected unauthorized activity
* Reviewing booking and payment details before confirmation
SparkX Car Care shall not be responsible for losses caused by false information, customer negligence, unauthorized credential sharing, or misuse outside our reasonable control.
⸻
16. BUSINESS TRANSFERS
If SparkX Car Care undergoes a merger, acquisition, restructuring, franchise expansion, transfer of ownership, sale of assets, or other business reorganization, relevant information may be transferred as part of the transaction, subject to applicable law and appropriate safeguards.
⸻
17. LEGAL DISCLOSURE
SparkX Car Care may disclose information where reasonably necessary to:
* Comply with applicable law
* Respond to lawful government requests
* Comply with court orders
* Support investigations
* Prevent fraud
* Protect customer safety
* Protect the rights, property, or security of SparkX Car Care
* Enforce our Terms & Conditions
⸻
18. CHANGES TO THIS PRIVACY POLICY
SparkX Car Care reserves the right to update, revise, or modify this Privacy Policy when required due to:
* Changes in services
* New platform features
* Operational requirements
* Technology updates
* Legal or regulatory changes
The updated Privacy Policy will be published on our website or application with a revised “Last Updated” date.
Customers are encouraged to review this Privacy Policy periodically.
⸻
19. GOVERNING LAW
This Privacy Policy shall be governed by the applicable laws of India.
Any privacy-related dispute shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of SparkX Car Care, unless otherwise required under applicable law.
⸻
20. GRIEVANCE AND PRIVACY CONTACT
For privacy-related questions, requests, corrections, account deletion requests, or complaints, please contact:
SparkX Car Care
Customer Support:
Mobile: +91 97973 13885
Email:
info@sparkxcarcare.in
Website:
https://sparkx-car-care.vercel.app
Registered Office:
Balote, Bhalra, Bhaderwah,
Jammu & Kashmir, India
We will make reasonable efforts to acknowledge and address valid privacy requests within the period required under applicable law.
⸻
USER CONSENT
By accessing the SparkX Car Care website or application, creating an account, making a booking, submitting personal information, or using our services, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required under applicable law, you consent to the collection, processing, storage, and use of your information for the purposes described in this Privacy Policy.
⸻
Authorized Signatory
For SparkX Car Care